Refund policy

Last updated: 27 September 2026

This policy applies to purchases from Snoozeshire (snoozeshire.co.uk), operated by NWAVE DIGITAL LLC, 247 S 16th St, Philadelphia, PA 19102, USA. It does not affect your statutory rights under UK consumer law.

30-day returns

You can return most items within 30 days of the day you receive them for a refund, for any reason. Please return items in their original packaging where possible. We may deduct from the refund for any loss in value caused by handling the item beyond what is necessary to establish its nature, characteristics and functioning.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you also have the right to cancel your order within 14 days of receiving it without giving a reason. Our 30-day window is in addition to, and does not reduce, that right.

How to start a return

  1. Email hello@snoozeshire.co.uk with your order number and the item(s) you want to return.
  2. We will reply within 1–2 business days with your return instructions and the return address.
  3. Pack the item securely and send it back within 14 days of telling us, using a tracked service. Please keep your proof of postage.

Please do not send items back without contacting us first, as we cannot always match unannounced parcels to an order.

Who pays for return postage

  • Change of mind: you pay the cost of returning the item.
  • Faulty, damaged or incorrect items: we pay. Email us within 30 days of delivery with your order number and a photo of the problem, and we will arrange a free return, replacement or refund.

Refunds

Once we receive your return (or proof that you have sent it, if earlier), we will refund you within 14 days and email you to confirm. Refunds go back to your original payment method; your bank or card provider may take a few extra days to show it.

If you return your whole order within 14 days of receiving it, we also refund the original standard delivery charge. If an item is faulty or incorrect, we refund the full cost including delivery.

Condition of returned items

You may handle an item as you would in a shop to check it. We may deduct from the refund for any loss in value caused by handling the item beyond what is necessary to establish its nature, characteristics and functioning. This does not apply to faulty or incorrect items.

Faulty goods

Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, please contact us and we will put it right.

Contact

NWAVE DIGITAL LLC, 247 S 16th St, Philadelphia, PA 19102, USA
Email: hello@snoozeshire.co.uk

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Snoozeshire (NWAVE DIGITAL LLC), 247 S 16th St, Philadelphia, PA 19102, USA. Email: hello@snoozeshire.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

You can also cancel by sending us any other clear statement, for example by email to hello@snoozeshire.co.uk. You do not have to use this form.